diff --git a/OTRS-Watch.xcodeproj/project.xcworkspace/xcuserdata/linnemann.xcuserdatad/UserInterfaceState.xcuserstate b/OTRS-Watch.xcodeproj/project.xcworkspace/xcuserdata/linnemann.xcuserdatad/UserInterfaceState.xcuserstate
index 57c8264..8c4f5cc 100644
Binary files a/OTRS-Watch.xcodeproj/project.xcworkspace/xcuserdata/linnemann.xcuserdatad/UserInterfaceState.xcuserstate and b/OTRS-Watch.xcodeproj/project.xcworkspace/xcuserdata/linnemann.xcuserdatad/UserInterfaceState.xcuserstate differ
diff --git a/OTRS-Watch.xcodeproj/xcuserdata/linnemann.xcuserdatad/xcdebugger/Breakpoints_v2.xcbkptlist b/OTRS-Watch.xcodeproj/xcuserdata/linnemann.xcuserdatad/xcdebugger/Breakpoints_v2.xcbkptlist
index 52228e6..6911433 100644
--- a/OTRS-Watch.xcodeproj/xcuserdata/linnemann.xcuserdatad/xcdebugger/Breakpoints_v2.xcbkptlist
+++ b/OTRS-Watch.xcodeproj/xcuserdata/linnemann.xcuserdatad/xcdebugger/Breakpoints_v2.xcbkptlist
@@ -3,38 +3,6 @@
    type = "1"
    version = "2.0">
    <Breakpoints>
-      <BreakpointProxy
-         BreakpointExtensionID = "Xcode.Breakpoint.FileBreakpoint">
-         <BreakpointContent
-            shouldBeEnabled = "No"
-            ignoreCount = "0"
-            continueAfterRunningActions = "No"
-            filePath = "OTRS-Watch/OTRS.swift"
-            timestampString = "503499740.022029"
-            startingColumnNumber = "9223372036854775807"
-            endingColumnNumber = "9223372036854775807"
-            startingLineNumber = "60"
-            endingLineNumber = "60"
-            landmarkName = "reload(que:)"
-            landmarkType = "7">
-         </BreakpointContent>
-      </BreakpointProxy>
-      <BreakpointProxy
-         BreakpointExtensionID = "Xcode.Breakpoint.FileBreakpoint">
-         <BreakpointContent
-            shouldBeEnabled = "No"
-            ignoreCount = "0"
-            continueAfterRunningActions = "No"
-            filePath = "OTRS-Watch/OTRS.swift"
-            timestampString = "503572546.154236"
-            startingColumnNumber = "9223372036854775807"
-            endingColumnNumber = "9223372036854775807"
-            startingLineNumber = "71"
-            endingLineNumber = "71"
-            landmarkName = "reload(que:)"
-            landmarkType = "7">
-         </BreakpointContent>
-      </BreakpointProxy>
       <BreakpointProxy
          BreakpointExtensionID = "Xcode.Breakpoint.FileBreakpoint">
          <BreakpointContent
@@ -95,8 +63,8 @@
             endingColumnNumber = "9223372036854775807"
             startingLineNumber = "32"
             endingLineNumber = "32"
-            landmarkName = "configure(baseURL_:username_:password_:)"
-            landmarkType = "7">
+            landmarkName = "OTRS"
+            landmarkType = "3">
          </BreakpointContent>
       </BreakpointProxy>
    </Breakpoints>
diff --git a/OTRS-Watch/Model/Extension/TicketExtension.swift b/OTRS-Watch/Model/Extension/TicketExtension.swift
index ac89535..861dfb6 100644
--- a/OTRS-Watch/Model/Extension/TicketExtension.swift
+++ b/OTRS-Watch/Model/Extension/TicketExtension.swift
@@ -42,14 +42,12 @@ extension Ticket {
         }
         
         // extract customer ID
-        guard let customerID_ = source["CustomerID"] as? String else {
-            throw SerializationError.missing("CustomerID")
-        }
+        var customerID_ = source["CustomerID"] as? String
+        if customerID_ == nil { customerID_ = "" }
         
         // extract customer user ID
-        guard let customerUserID_ = source["CustomerUserID"] as? String else {
-            throw SerializationError.missing("CustomerUserID")
-        }
+        var customerUserID_ = source["CustomerUserID"] as? String
+        if customerUserID_ == nil { customerUserID_ = "" }
         
         // extract priority
         guard let priority_ = source["Priority"] as? String else {
@@ -87,8 +85,8 @@ extension Ticket {
         self.ticketNumber = ticketNumber_
         self.title = title_
         self.owner = owner_
-        self.customerID = customerID_
-        self.customerUserID = customerUserID_
+        self.customerID = customerID_!
+        self.customerUserID = customerUserID_!
         self.priority = priority_
         self.queue = queue_
         self.queueID = queueID_
diff --git a/OTRS-Watch/OTRS.swift b/OTRS-Watch/OTRS.swift
index 23c935e..ae30f15 100644
--- a/OTRS-Watch/OTRS.swift
+++ b/OTRS-Watch/OTRS.swift
@@ -43,16 +43,22 @@ class OTRS {
         
         let config = URLSessionConfiguration.default        // Session configuration
         let session = URLSession(configuration: config)     // Load configuration into session
-        let url = URL(string: buildURLForGettingNew(queID: que))
+        let urlNew = URL(string: buildURLForGettingNew(queID: que))
+        let urlOpen = URL(string: buildURLForGettingOpen(queID: que))
         
-        let task = session.dataTask(with: url!, completionHandler: {
+        self.ticketDictionary.removeAll()
+        
+        reloadByURL(session: session, url: urlNew!)
+        reloadByURL(session: session, url: urlOpen!)
+    }
+    
+    private func reloadByURL(session:URLSession, url:URL) {
+        let task = session.dataTask(with: url, completionHandler: {
             (data, response, error) in
             
             if error != nil {
                 print(error!.localizedDescription)
             } else {
-                self.ticketDictionary.removeAll()
-                
                 do {
                     if let json = try JSONSerialization.jsonObject(with: data!, options: .allowFragments) as? [String: Any] {
                         // work with json ...
@@ -70,7 +76,6 @@ class OTRS {
                                 
                                 if let tID:Int = Int(ticketID) {
                                     self.fetch(ticket: tID, session: session, isLast: isLast)
-                                    
                                 }
                             }
                         }